|
This is where your radio station can process all those unique projects and requests that don't quite meet standard protocols. For example a
sales executive has a client who would like a bunch of his recent sponsorships burnt onto a CD for a presentation.
Simply create a support ticket and submit. All administrators can view the support desk tickets and will be notified by automatic email (as
directed in global control panel) and the solution can be actioned.
All activity in the support desk is monitored through the activity feed. After the ticket has been adequatly resolved any administrator
can close the ticket.
The support desk is equipped with a live ticket counter which displays the number of active tickets on the desktop. This is located next to
the support desk link.
|
